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Your satisfaction is important to us. Every hand crafted product is meticulously inspected and packaged to ensure you receive an outstanding product.

 

Please ensure to inspect your order prior to use. In the event you are not 100% satisfied with your purchase, receive an incorrect item, or an item arrives damaged, please contact us within 48 hours of receipt.

 

RETURNS

 

Returned items must be unused and received in its original condition, inclusive of all its components, and in original packing materials. We recommend you purchase insurance and retain all tracking information regarding your return shipment to ensure the package is returned properly to us. Include your customer number on your shipping label. You can locate your customer number by logging into your account. 

 

Please allow 5-10 business days for us to process your return and 7-10 business days for your bank to issue a refund. Returns are subject to a 15% restocking fee and all shipping fees are non-refundable. Return shipment fees are your responsibility.

 

If you need to cancel your order contact us immediately.

 

INCORRECT ITEMS OR DAMAGES

 

In the unlikely event your order arrives incorrect or damaged please contact us within 48 hours of receipt with your customer number, a photo, and explanation of the situation. If it was our error, we will gladly replace the item at no cost to you. 

 

Your satisfaction is important to us. Every hand crafted product is meticulously inspected and packaged to ensure you receive an outstanding product.

 

 Please ensure to inspect your order prior to use. In the event you are not 100% satisfied with your purchase, receive an incorrect item, or an item arrives damaged, please contact us within 48 hours of receipt.

 

EXCHANGES

 

Returned items must be unused and received in its original condition, inclusive of all its components, and in original packing materials. We recommend you purchase insurance and retain all tracking information regarding your return shipment to ensure the package is returned properly to us. Include your customer number on your shipping label. You can locate your customer number by logging into your account.

 

Upon receiving your return, please allow 2 business days for us to process your exchange. All shipping fees are non-refundable and return shipment fees are your responsibility.

 

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